Merch Refund/Return Policy:

In the event that the product you purchased is defective or damaged, you need to contact our marketing team at marketingteam@freshfilms.org within 30 days of purchase. After 30 days from initial purchase, you will not be eligible to exchange or refund your item. 

Please note that a change in mind does not constitute an acceptable reason for return in our mind. 

In order to expedite the return or exchange process, you will need to email marketingteam@freshfilms.org with the following: 

Your Name

Original Order Number

Issue/reason for return/refund. 

Once your request has been accepted, you will receive instructions on how to return your product and your money will be refunded by the same method you paid for it. This may take between 5 and 10 business days, depending on your payment method. The buyer accepts full responsibility for all return shipping costs.